Your Unique Journey to Better Hearing


Having cared for the hearing health of thousands of patients, supplying the most advanced audiological care in the area, and understanding what our patients want from their hearing care partners, we have crafted a unique patient journey.

This “Patient Journey” is a step-by-step walkthrough of exactly what happens from the moment that you first step through our doors to years down the line as we become your hearing care partners for life.

 From the exact purpose of each appointment with us to the help that you will need along your journey, our journey is a meticulously planned timeline of what your journey to better hearing looks like.

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What Happens During Your “Better Hearing Journey”


Initial Otoscopy

The first step of your comprehensive hearing assessment is an otoscopy – although this sounds medical and scary, it simply involves taking a look into your ears with an otoscope.

Often when patients come to us with concerns over hearing loss, it’s just a build-up of earwax that can be simply removed.

 If we discover a build-up of earwax, we’ll simply remove this for you – if we discover no earwax, we’ll move on to a full audiology consultation.

Audiology Consultation

An audiology consultation consists of sitting in a private sound booth and wearing a pair of headphones.

Your audiologist will then play a range of sounds, varying in tone – when you hear a noise, you simply raise your hand. This will be testing the level of tone that you can hear to determine if you have any form of hearing loss and which tones you may be missing.

At the end of your hearing consultation, we’ll plot the results on an audiogram to share whether you have any form of hearing loss.

Discuss Test Results

If we discover that you do not have a hearing loss, you can put your mind at ease and we can say our goodbyes. 

However, if we discover that you do have a level of hearing loss, we can discuss your options and potential treatment plans.

Analyze Lifestyle

In order to best help you to choose the right solution for your hearing loss, it’s important we understand what’s important to you.

We will have an open discussion about your interests, your lifestyle, and the situations in your life where you would like your hearing to be at its best – whether in a work meeting or around a dinner table at a restaurant.

Set Goals & Objectives

In order to make the best recommendation for you, we need to understand what your goals and objectives are for your hearing.

Discuss Treatment Plan

Now that we have a strong understanding of what your lifestyle looks like, what you want to experience from better hearing, and an accurate set of results of your audiogram, we can discuss the best treatment plan for you. 

Based on our extensive experience, we can make our best recommendations for how you can move forward and experience better hearing.

Demo Hearing Technology

At this stage, most of our patients look towards hearing technology.

Based on everything that we’ve discussed, we make a recommendation for you, sharing some different levels of technology and some of the options available to you.

 Based on your feedback, we’ll demonstrate these hearing devices to you to show you how small, discreet and powerful modern hearing technology is.

Product Selection

After extensively discussing and demonstrating the hearing technology, we work with you to choose the right hearing aid and hearing care plan for you.

 At this stage, we can look into your hearing benefits to contribute to your investment and discuss options such as financing and leasing.

Custom Programming

Once you have selected your preferred hearing aid, it will be custom programmed to the exact results of your audiogram.

Rather than just amplifying all sounds like a small microphone, the modern hearing technology only amplifies the tones that you are missing, giving you a balanced level of hearing.

Initial Fitting

At this appointment, you will be fitted with your brand new hearing aids for the first time.

One of our audiologists will fit the hearing aid and make any adjustments until it fits comfortably in your ear, and it will be turned on for the first time.

This is our favorite moment as you have the “wow” realization of what you have been missing and what balanced hearing feels like.

Real World Adjustments

We then invite you back for a second appointment to adjust your hearing aid based on your initial experiences.

We often find that once you leave our office and use your hearing aids in real-life situations whether at the dinner table, in front of your television, or out in your car, you have the real-life experiences that allow us to adjust your devices to best perform for you.

Unlocking Technology

Your next appointment is all aimed at helping you to get the best experience from your hearing aids. 

With the latest “Smart Technology” – your hearing aids are able to sync with your cell phones and tablets – allowing you to stream music, phone calls, or audio directly into your hearing aids.

We will help you with connectivity, give you a tutorial of how it works, and explain all the benefits of your new hearing devices.  


Quarterly Preventive Maintenance

Every quarter, you will receive a comprehensive maintenance appointment where will give your hearing devices a six-part service.

This includes replacing defective parts, microphone cleaning, filters changing, domes changing, batteries changing, and a comprehensive listening check.

This allows you to protect your investment and ensures that your hearing aids are working to their best standard.

Annual Hearing Test

Every year, you’re invited for your annual hearing test – this allows us to accurately check your hearing and make any adjustments to your hearing aids’ programming to accurately reflect your level of hearing.

Request a Callback

It’s often the small questions and concerns that hold us back from making positive decisions – especially when it comes to your hearing health.

That’s why we offer no-obligation friendly calls to help answer those questions, whether on behalf of yourself or a loved one.

Simply complete the form and a member of our team will call you back shortly.